If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern LK Matthew's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

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The use of this website is subject to the following terms of use:

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+ The content of the pages of this website is for your general information and use only. It is subject to change without notice.

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+ This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, we will never share your personal information with any other parties, we will only use the information internally to better improve our services.

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+ If you choose to create an account on the LK Matthews website and/or take part in discussions including asking questions in the member community forum you are agreeing to our terms and conditions. This means that you are agreeing to not misuse the website in any way and that we reserve the right to remove you or your content if we deem it unsuitable. You are also agreeing for us to store your information and use it for our own email marketing, we will never share your information with anyone other than LK Matthews. 

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+ By signing up as a member of the LK Matthews Site you agree to abide by our terms and conditions.

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+ Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

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+ Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

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+ This website contains material which is owned by or licensed to us. This material includes, but is not limited to; the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

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+ All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website or have been pre approved for use.

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+ Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

+ From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

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+ Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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BOOKINGS:

To ensure your preferred time and service is available we do advise a booking is made in advance. Walk-ins are also welcome. 

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ARRIVAL TIME: 

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We kindly request that our clients arrive 10 minutes early for appointments to ensure there is plenty of time to check in, choose from the large range of colours and settle in. As a courtesy to all of our clients a prompt appointment schedule is adhered to, late appointments may not be honoured. Treatments begun late will be shortened in consideration of the next client.

 

CANCELLATIONS:

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At LK Matthews we operate on a very strict 24-hour cancellation policy in order for us to accommodate the high demand of appointments. As a courtesy to our clients and nail technicians we ask that appointments made directly with LK Matthews are cancelled at least 24 hours prior to your scheduled time. We are happy to cancel or reschedule appointments, providing we have at least 24 hours' notice. 

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Failure to notify LK Matthews within this time will result in the loss of your appointment and 100% cancellation fee or loss of a bundle item. No refunds will be given to cancelled or rescheduled bookings. Bookings with less than 24 hours' notice will not be downgraded and the full value at time of booking is payable. Clients arriving more than 10 minutes late for their appointments will risk losing their appointment and being charged in full.

 

SEVEN DAY POLISH REPAIR AND AFTERCARE POLICY: 

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We hope that you are pleased with your manicure however; in the event that you do encounter any issues we operate on a seven day's repair policy for all soft gel manicure services and three days on classic nail polish. Please report this to us including a photo to hello@naildit.com. We are happy to carry out any chip repairs that we consider unreasonable free of charge for the effected nails within this time. After this period, there will be a charge for any repairs.

Please note that your nails are jewels not tools and with this in mind you must take care of them, the level of care you apply to looking after your nails hugely influences how long they will last you.

 

LATENESS POLICY: 

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We kindly ask all clients to give us as much notice as possible if you are running late to your appointment to avoid any fees.

We understand that sometimes life can get in the way and things may happen causing you to be late, however this has a huge impact on the running of the salon and our other clients.

LK Matthews It operates on a 10-minute discretion from your scheduled appointment time. After this time, we are unable to guarantee that we will be able to honour your appointment. Please note in the event of a late arrival, we may not be able to carry out the complete treatment, you will however be charged for the full value of the treatment that was made at time of booking.

 

THE RIGHT TO REFUSE TREATMENTS:

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At LK Matthews we value our staff and see our team all as one big family. Our team is trained to the highest standard to act in a polite and professional manner towards our valued customers. We do not tolerate any form of rudeness or disrespect towards the LK Matthews team. Please note, we reserve the right to refuse treatments if we feel that a customer is acting in this manner. LK Matthews reserves the right to amend Terms and Conditions as and when it is considered necessary to do so. Reasonable notice will be given for this. 

 

LOST OR DAMAGED PROPERTY:

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We Kindly ask our clients to look after their property while at LK Matthews salons as we are unable to take responsibility of items left unattended or damaged. Please be aware that we use chemicals and polishes inside the salons and you must take extra care of your belongings whilst with us.